unclosed conversations in a shared support inbox. Under control in under ten days.
The inbox that came back under control.
At an Australian home installation business, the shared support inbox had over ten thousand unclosed conversations in it. We built them an agent trained on the business rules we documented, and in under ten days the inbox was under control.
Three times a day it reads new emails, connects each one to any related deal or support ticket, and posts one summary to the team chat with the replies and actions already drafted. The team reviews and approves every send.
Along the way we found thousands of recorded customer calls that had never reached the CRM. We set up a pipeline to transcribe them and link them to the customer record. That work alone had previously been quoted at $12k a year. The CEO told us they cried with happiness the day the unread count started coming down!


